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Customer Support

  • Total activity 95
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Activity overview

Latest activity by Customer Support
  • Customer Support created an article,

    The Athan sound does not work in Samsung phone

    If you have a Samsung Galaxy phone (S7, S8, S9, etc.), you will need to activate the following options on your phone's Settings: - Enable the "Set as priority" option in the notifications...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    Problem connecting the app to my TV

    If you're facing issues connecting the app to your TV please carefully follow these steps: Make sure that your TV is ON. Make sure that your TV has the Wifi capability. Make sure that your phone/t...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    How to get my Smart LG TV (WebOS) Mac Address

    In order to identify your TV mac address. You should go to: To check if you have the feature: In your TV click on Settings General Click on About this TV Click on TV Information Scroll little bit ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    How to turn on my LG Smart TV using the App (WebOS)

    To be able to turn on the LG smart TV, you will first need to identify your tv model. This feature only works with 2016-2017 models with the option "Mobile TV ON". If you own a recent and...

    • Edited
    • 6 followers
    • 5 comments
    • 0 votes
  • Customer Support created an article,

    Can't access my photo album from the app

    If you can't access your photo album from the app make sure that:   You have enabled the permission at the start of the app If you haven't  then you can always go to the iPhone/iPad Settings click ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    How to add a bookmark

    To add a bookmark, open the reading and listening module and choose a surah : While remaining pressed on the verse a contextual menu will be displayed and it is then necessary to click on the butt...

    • Edited
    • 1 follower
    • 0 comments
    • 11 votes
  • Customer Support created an article,

    How can I change the language

    To add the translation into English, you have to start listening to a surah, then click on the button in the form of a globe, it's located at the top right corner then choose "Translation Mana...

    • Edited
    • 0 followers
    • 0 comments
    • 19 votes
  • Customer Support created an article,

    How to delete downloaded surat

    To delete downloaded surats, click on the button (3 dots) front of each surat : Then, click on the button "Remove download"      

    • Edited
    • 0 followers
    • 0 comments
    • 1 vote
  • Customer Support created an article,

    How to listen to the Quran offline

    You can download a sura or the set of surats to listen to them without an internet connection (offline): - To download the entire Quran, it is necessary to switch the button to the beginning of the...

    • Edited
    • 0 followers
    • 0 comments
    • 16 votes
  • Customer Support created an article,

    How can I change the language

    To change the language you need to open the app and go to the Settings then Languages    

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes